By visiting Edelsway.com or booking with Edelsway you agree to the following terms and conditions
Please read these Terms and Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms and Conditions, do not access or use Edelsway.
Edelsway.com is provided by Edelsway. By using Edelsway or booking with Edelsway, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to make transportation reservations.
Modification of these Terms and Conditions:
Edelsway reserves the right to change or modify any of the terms contained in these terms and conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of Edelsway will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on Edelsway Website.
By registering or booking with Edelsway.com you can access or view the prices, service inventories, and submit booking orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.
You shall not do any of the following or permit any other third parties to do any of the following:
- Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;
- Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component;
- Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;
- Account sharing, including without limitation, letting third parties use your account and password.
The reservations are paid directly on Edelsway.com.
Reservations at less than 24 hours before the agreed vehicle departure time can only be communicated by phone and depend on availabilities.
In case of reservation by phone, the vehicle’s driver provides the communication of all information related to the booking.
The client has to bring his printed reservation confirmation to the driver at the moment of transfer. The ID card or passport with the first name and last name of each passenger corresponding to that indicated in the booking confirmation is enough if the client made the reservation by phone.
If the client doesn’t show his printed reservation confirmation or ID card/passport the transportation will be considered as having been canceled less than 24 hours before departure with the ensuing consequences.
You agree to pay the full price for all services you purchase from Edelsway.com. We reserve the right to charge extra charges for your credit card or PayPal account for any services purchased from Edelsway.com. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees.
Current payment options are:
– PayPal: Edelsway will charge 3.9% on the total cost of the provided service for clients based in the USA and 3.4% on the total cost of the provided service for clients based in Europe.
– Credit Card: Edelsway will charge 3% on the total cost of the provided service.
– Bank wire transfer: Edelsway will send it’s client/partner it’s bank account identity and the latter will be able to make a bank wire transfer at it’s own costs. Edelsway has to receive the total amount with the correct currency indicated on the invoice sent to the client/partner.
All reservations are considered as confirmed only upon receipt of the validated quote and a deposit of 50% of the total amount for the requested service has been made.
Services will be confirmed on receipt of all payments, 8 days prior to departure.
Any reservation changes made by the client have to be communicated by email or/and by phone to Edelsway at least 24 hours before the date and time of transfer. Past this deadline changes are only possible by phone and an additional fee might be requested. In any case, the changes can only be made within the availability limits. If the alternatives proposed by the driver are rejected by the customer, the latter will have the choice between maintaining the initial reservation or to cancel following the conditions below.
Cancellations have to be made by email or by phone and the reservation number must be provided.
Refund terms for transfers by sedan or van or for disposals under 4 hours by sedan or van are:
- Within 24 hours: 100% of the service requested
- Beyond 24 hours: free of charge
Refund terms for vehicles at disposal of more than 5 hours, for long distance transfers of more than 100 km or for transfers by coach or minibus are:
- Within 8 days: 100% of the service requested
- Beyond 8 days: free of charge
Arrival and Departure Procedures
Customers are required to comply with the arrival and departure procedures detailed in their reservation confirmation and the procedures detailed on this page. If one of the procedures is not met by the customer, and has the effect of preventing vehicle departure on the agreed conditions, the transfer is entirely due.
The customer shall be set and ready at the time, date and location that have been agreed with Edelsway for the vehicle’s departure.
In case of absence of the client at the time of transfer, and without manifestation from his part within the indicated time below, after the scheduled time, the transfer will be charged fully:
- 60 min free waiting time at CDG and Orly airport.
- 15 min free waiting time at hotels and train stations
After the free waiting time is over the driver will try to reach the client using the client’s cell phone number. If he is able to reach the client and the client agrees to be charged extra the driver will wait at the location until the client arrives, otherwise the driver will leave the location.
In order to take care of the client in the best conditions it is essential to communicate all the information during the booking (flight or train number, full name of the passenger, number of passengers, date and time and cell phone number of the passenger) and stay at the meeting point until the driver arrives and/or calls the client.
In case the client provides false or missing reservation information (including additional or over-sized luggage, false or no cell phone number) at the moment of booking, no refund will be granted.
In case of problems, delays or imperatives the communication by intermediary agencies is complicated.
Some agencies with their confidentiality requirements prevent us from contacting the customer directly or communicating their details to the driver.
The driver has many bookings planned for the day and can only wait for the free waiting time indicated above and no more, which is why Edelsway can not guarantee the refund of the service if the customer is not at the meeting point at the agreed time or if he takes another way of transport.
The cell phone number of the driver can be provided to the client if it is requested by email or phone less than 24 hours before the scheduled pick-up.
Delay / canceled flight
Edelsway will check the flight arrivals online before driving to the airport with the help of the flight number given at the time of reservation.
All travelers are welcome onboard Edelsway vehicles and disabled persons equipped with a folding chair are provided in the best conditions of comfort and safety for every passenger.
If the traveler cannot embark a standard vehicle, we do not dispose any adapted vehicles.
Guide dogs are unfortunately not allowed onboard the shuttles.
A suitcase cannot exceed 158 cm (height + length + width) or 23 kg (which is the maximum weight authorized).
A hand luggage cannot exceed 55 x 35 x 25 cm or a maximum authorized weight of 12 kg.
Customers are allowed to carry up to one suitcase and one hand luggage each with no extra fee in a vehicle provided by Edelsway. Any additional baggage or oversized luggage is not allowed onboard and an additional fee will be requested if new transportation method is to be provided. Edelsway won’t grant any refund and an additional fee will be requested if the client wishes to proceed with the transportation anyway.
For coach transportation customers are allowed to carry up to the amount specified at the moment of booking the number of bags per person. If no information about luggage has been provided by the client at the moment of booking one suitcase and one hand luggage per person maximum is authorized. Any additional or oversized baggage is not allowed onboard and an additional fee will be requested if new transportation method is to be provided. Edelsway won’t grant any refund and an additional fee will be requested if the client wishes to proceed with the transportation anyway.
To ensure customer safety, all bags must be placed in the luggage area reserved for this purpose and cannot be placed on or between the seats.
The customer is fully responsible for the articles inside his luggage. The driver cannot be held responsible for the loss, theft or deterioration of client’s luggage after the loading, the transfer and the unloading of any baggage.
No animals are allowed onboard.
Baby seats are available for children under 3 years old. The number of baby seats has to be mentioned at the time of the reservation.
The self-employed driver or transportation company has subscribed to an insurance policy of Professional Liability and a policy covering any accident caused by the ride and for any damage of a third party and/or a passenger. Insurance does not cover loss, theft, deterioration of luggage and personal belongings left on board the vehicle, including those “entrusted” to the driver.
Edelsway prices that are listed on this website, on price-lists or quotes we send you depend on the itinerary, date and time. The rates listed on the website can change at any moment. The rates listed on the price-lists will change every year, the valid year is indicated on the price-list. Quotes that are sent by email and not listed on price-lists can change, depending on availability, if they aren’t confirmed before very close to the service date.
Edelsway guarantees the customer the rate as it was listed at the date of the confirmed reservation.
Last minute bookings made less than 24 hours before the requested date and time can be charged extra due to less availability.
The customer agrees to behave properly, not contrary to common sense and according to French law and regulations onboard vehicles provided by Edelsway. These rules include the obligation of fastening seatbelts, forbids smoking inside the vehicle, drinking alcohol, carrying explosive, flammable, corrosive or toxic substances. Edelsway reserves the right to refuse access onboard to any customer who violates these rules or whose behavior is likely to be a risk to the driver, passengers or other third party, without any form of refund or compensation.
Edelsway reserves the right to request an additional fee if any customer who violates these rules or whose behavior is likely to be a risk to the driver, passengers or other third party, without any form of refund or compensation.
When you visit Edelsway or send any emails to us, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions/reservations you enter into on Edelsway, and all records including notices of cancellation, policies, contracts, and applications.
Copyright and Licenses
Edelsway and the entire contents contained on Edelsway, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Edelsway. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of Edelsway or any contents contained on Edelsway without the prior expressed written consent of Edelsway.
Edelsway grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on Edelsway for your personal use and not to download or modify it, or any portion of it, except with the express written consent of Edelsway. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose Edelsway or any portion of Edelsway without the express written consent of Edelsway. You agree not to interrupt or attempt to interrupt the operation of Edelsway in any way.
Edelsway authorizes you to view and download the information and materials available on Edelsway only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.
Disclaimer of Warranty/Limitation of Liablility:
EDELSWAY AND RELATED INFORMATION IS PROVIDED BY EDELSWAY ON AN “AS IS” AND “AS AVAILABLE” BASIS. ABC MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF EDELSWAY OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON EDELSWAY. YOU EXPRESSLY AGREE THAT YOUR USE OF EDELSWAY IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ABC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ABC DOES NOT WARRANT THAT EDELSWAY, ITS SERVERS, OR EMAIL SENT FROM EDELSWAY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ABC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
EDELSWAY USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON EDELSWAY. ABC ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH OTHER INCORRECT INFORMATION, ABC SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Third Party Links
For your convenience Edelsway may provide, links to third party websites operated by other entities on Edelsway. If you use such third party sites, you will leave Edelsway. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Edelsway does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third party links do not imply that Edelsway sponsors, endorses, is affiliated or associated with any linked third party websites.
By visiting Edelsway, you agree that the laws of the state of France, without regard to principals of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Edelsway.
Any dispute relating in any way to your visit or access of Edelsway or to the products you purchase through Edelsway shall be submitted to binding arbitration in France. Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing of the French Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.
You agree to indemnify, defend and hold harmless Edelsway, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to Edelsway from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Terms and Conditions (including negligent or wrongful conduct) by you or your use and access of Edelsway.
Force Majeure (Act of God)
Edelsway and the service provider shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.
Both parties will use reasonable efforts to mitigate the effect of a force majeure event. This section does not release you from your obligation to fully pay for the Services ordered – if not cancelled before the service as described in the article “Reservation Cancellation” aforementioned.
Edelsway ‘s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.
Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms and Conditions.
Edelsway may assign its rights and duties under these Terms and Conditions to any party at any time without notice to you.
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.
40 rue Émile Zola